What does the one-time build fee cover?
The standard build covers one storefront, one approved design direction, one substantive revision round, agreed product and collection architecture, a migration set recorded before kickoff, and a redirect map for known supplied URLs. The signed scope separately identifies any supported standard integration. Expanded migration, manual remediation, photography, net-new content, additional revisions, and custom functionality are quoted separately.
Which costs are paid separately?
Customers pay Shopify, domain registration, payment-processing charges, applicable taxes, and customer-selected paid apps or third-party services directly unless the signed order form states otherwise. Custom work, non-standard integrations, and additional storefront scope are quoted separately.
What support is included?
Routine platform support is available by email and phone seven days a week, 9 a.m.–5 p.m. Eastern. New features, redesigns, large content projects, unsupported-vendor remediation, and work outside the signed scope are quoted separately.
What happens to my storefront if I cancel?
Customer-controlled Shopify assets remain with the customer, including the Shopify account, domain, theme, products, customers, and orders, subject to applicable third-party license terms. JewelersDigital platform access, supplier feeds, Ring Builder, routing, automations, and support end with service. Additional migration or handoff work can be scoped separately.
What are the monthly and annual billing terms?
Monthly service renews monthly and may be cancelled with 30 days’ notice. Annual service is a twelve-month commitment priced at ten months of the monthly rate. The one-time build fee is billed separately. Upgrade, downgrade, credit, and refund treatment is recorded in the signed order form.
How does the MDJ retail-client benefit work?
Active MDJ retail clients, and retail jewelers introduced by JewelersDigital and approved by MDJ, receive a $1,000 Storefront or Connected build price after JewelersDigital receives a valid MDJ client ID. MDJ review typically takes 24–48 hours. The benefit is not available to vendors or suppliers.